PRODUCT MANAGEMENT
Master the art of product thinking through real-world scenarios. From user discovery to growth strategy, develop the skills that separate great PMs from the rest.
USER RESEARCH
Design User Interview Framework
Your product team makes decisions based on intuition and internal assumptions. Recent feature launches have flopped - 70% adoption failure rate. Your CEO mandates 'talk to customers before building,' but your team doesn't know how. User interviews are unstructured, leading questions dominate, and insights are anecdotal. You need a rigorous interview framework.
What you'll practice:
- →Interview Methodology
- →Research Planning
- →Synthesis Process
- →Knowledge Sharing
- →Quality Standards
Design Usability Testing Protocol
Your redesigned search experience launched last month and booking conversion dropped 22%. Users are complaining about finding properties, and support tickets tripled. Post-mortem revealed the team never tested with real users before launch. Leadership mandates usability testing for all major features going forward, but your team doesn't know how to run effective tests.
What you'll practice:
- →Test Planning
- →Test Design
- →Execution Method
- →Analysis Framework
- →Integration Process
Develop User Personas & Segmentation
Your product team treats all users the same, but data shows wildly different behaviors. Some users browse 100+ homes and never contact an agent, others view 3 homes and buy within a week. Your marketing team uses different segments than product, and sales has their own classification. Feature adoption varies 10x across user types. You need data-driven personas that drive product decisions.
What you'll practice:
- →Segmentation Approach
- →Persona Construction
- →Validation Method
- →Operationalization
- →Maintenance Plan
Create Customer Journey Maps
Your customer experience is fragmented across 12 touchpoints - website, mobile app, agent calls, email, chatbot, policy management. Different teams own different touchpoints with no visibility into the full journey. Customers give you 6.5/10 NPS and complain about 'feeling lost' and 'repeating themselves.' You need journey maps that identify friction and align teams.
What you'll practice:
- →Journey Definition
- →Research Approach
- →Mapping Method
- →Insight Extraction
- →Operationalization
Conduct Jobs-to-be-Done Analysis
Your feature adoption rates are all over the map. You've shipped 50+ features in 2 years, but only 8 have >20% adoption. Users describe your product differently ('it's my second brain' vs. 'it's for meeting notes' vs. 'it's a wiki'). You're losing to specialized competitors who nail one use case. You need to understand the fundamental jobs users hire your product to do.
What you'll practice:
- →JTBD Research Method
- →Job Mapping
- →Competitive Analysis
- →Strategic Implications
- →Product Evolution
ANALYTICS
Build Metrics & KPI Framework
Your executive dashboard has 150 metrics, and no one knows which ones matter. Product teams track different metrics for the same feature, making comparison impossible. Last quarter every team hit their goals, but company missed revenue targets by 15%. Your CEO demands 'one source of truth' and a hierarchy of metrics that align teams to business outcomes.
What you'll practice:
- →Metric Hierarchy
- →Metric Definitions
- →Dashboard Design
- →Guardrail Metrics
- →Governance Model
Design Predictive Analytics Strategy
You're reactive - customers churn and you find out 30 days later, upgrades happen randomly, and you don't know who needs proactive support. Your data science team built churn prediction models that sit unused because product teams don't know how to operationalize them. You need to shift from descriptive analytics (what happened) to predictive (what will happen) to prescriptive (what should we do).
What you'll practice:
- →Use Case Prioritization
- →Model Requirements
- →Product Integration
- →Success Measurement
- →ML Ops & Iteration
Implement Product Analytics System
Your product team is flying blind. You know signups and orders, but can't answer basic questions: What percentage of users add items to cart but don't checkout? Which features drive retention? Why did last week's experiment fail? Your current setup is Google Analytics pageviews and basic SQL queries. You need a modern product analytics stack.
What you'll practice:
- →Technology Stack
- →Event Taxonomy
- →Implementation Plan
- →Enablement Strategy
- →Governance & Quality
Build Data-Driven Decision Framework
Your product org is drowning in data but starving for insights. Dashboards everywhere, but teams still make gut decisions. Last quarter, you shipped a 'data-driven' feature that tanked engagement because the team misinterpreted correlation as causation. Your CPO mandates rigorous decision frameworks before any team ships features. You need to build analytical rigor.
What you'll practice:
- →Decision Types
- →Analysis Methods
- →Common Pitfalls
- →Balancing Data & Judgment
- →Training & Adoption
Build Experimentation Platform
Your company culture is HiPPO-driven (highest paid person's opinion). Product decisions are made in conference rooms, not with data. You run ~5 A/B tests per year, and results take weeks to analyze. Meanwhile, Amazon runs 10K+ experiments annually. Your CEO mandates 'test everything,' but you lack infrastructure, statistical rigor, and experimentation culture.
What you'll practice:
- →Platform Architecture
- →Statistical Framework
- →Process & Workflow
- →Culture Building
- →Governance Model
PLATFORM
Design Developer Experience (DX)
Your product is powerful but painful to use. Developers say setup takes 2 weeks, debugging is impossible, and the learning curve is steep. Your competitor Snowflake is eating your lunch with superior DX. Time-to-first-query averages 3 days (should be minutes), and 40% of trial users never successfully run their first query. You need to make your platform developer-first.
What you'll practice:
- →Onboarding Journey
- →Learning Experience
- →Development Workflow
- →Feedback Loops
- →Community Building
Build SDK & Developer Tools Roadmap
Your REST API is solid, but developers struggle to build real-time features. Your JavaScript SDK is 3 versions behind your API, mobile SDKs are community-maintained and buggy, and there's no CLI for testing. Developers complain about spending 2 weeks integrating what should take 2 hours. Twilio's SDKs are superior. You need a comprehensive SDK and tooling strategy.
What you'll practice:
- →SDK Architecture
- →Language Prioritization
- →Developer Tools
- →Automation Strategy
- →Quality & Support
Design API Product Strategy
Your API is your product, but it's treated as an afterthought. Documentation is outdated, breaking changes ship without notice, and developer NPS is 25 (detractor territory). You're losing deals to Stripe despite better pricing because 'their DX is amazing.' Your CEO mandates API-first strategy to win developers. You need to transform your API into a competitive advantage.
What you'll practice:
- →API Design Philosophy
- →Developer Experience
- →Versioning & Evolution
- →Monetization Strategy
- →Success Metrics
Design Third-Party Integration Strategy
Your customers are demanding integrations with 100+ tools (Slack, Salesforce, HubSpot, Zoom, etc.), but your team can only build 5 integrations per year. You have a public API, but only 200 of 40K customers have built custom integrations. Meanwhile, your competitor Zapier connects to 5K+ apps. You need an integration strategy that scales beyond your engineering capacity.
What you'll practice:
- →Integration Architecture
- →Partner Strategy
- →Marketplace Model
- →Prioritization Framework
- →Success Metrics
Design Platform Economics Model
Your platform economics are broken. You take 20% commission but provide minimal value to either side. Freelancers complain about high fees and threaten to go direct. Clients say they can find talent cheaper elsewhere. Your take rate has compressed from 25% to 20% under competitive pressure, and unit economics show you're barely profitable. You need to rethink your platform value proposition and business model.
What you'll practice:
- →Value Creation
- →Monetization Strategy
- →Economics Analysis
- →Competitive Moats
- →Evolution Roadmap
GROWTH
Build Activation Metrics Framework
Your product team ships features every week, but you can't definitively say which ones actually improve activation. Your current 'active user' definition (logged in once in 30 days) is too broad, and retention analysis shows massive variance in Day 7 retention (10% to 60%) depending on first-session behavior. You need a data-driven activation framework.
What you'll practice:
- →Activation Definition
- →Leading Indicators
- →Measurement System
- →Optimization Process
- →Stakeholder Alignment
Optimize Product Onboarding Flow
Your trial-to-paid conversion rate is stuck at 12% while best-in-class competitors hit 25%+. Analysis shows 60% of trial users never complete setup, and those who do take an average of 8 days to first value. You need to redesign onboarding to accelerate time-to-value and double conversion rates.
What you'll practice:
- →User Segmentation
- →Time-to-Value Strategy
- →Activation Metrics
- →Optimization Framework
- →Implementation Plan
Design Product-Led Growth Motion
You're a sales-led organization spending $600K/month on SDRs and AEs, with an average sales cycle of 90 days and CAC of $3,500. Meanwhile, bottom-up adoption is happening organically - 40% of enterprise deals start with individual teams using the free product. You need to design a PLG motion to complement sales and reduce CAC by 50%.
What you'll practice:
- →PLG Funnel Design
- →Product Levers
- →Go-to-Market Alignment
- →Viral Mechanics
- →Measurement Framework
Design Referral Program Strategy
Your CAC has climbed from $45 to $85 over the past year as paid channels saturate. Meanwhile, referred users have 3x higher LTV and 60% better retention. You need a referral program that can drive 30% of new user growth within 12 months while maintaining unit economics.
What you'll practice:
- →Program Design
- →Economics Model
- →Growth Levers
- →Risk Mitigation
- →Execution Roadmap
Design Pricing Strategy & Experimentation
Your freemium conversion rate has stagnated at 3.5%, and ARPU hasn't grown in 18 months despite adding significant value. Your pricing page has 4 tiers that confuse customers, and sales data shows 70% choose the cheapest paid plan. Meanwhile, usage data reveals power users consuming 10x resources at the same price point. You need a pricing strategy overhaul.
What you'll practice:
- →Pricing Architecture
- →Value Metrics
- →Experimentation Framework
- →Migration Strategy
- →Revenue Modeling
PRODUCT DEVELOPMENT
Build Feature Prioritization Framework
Your roadmap backlog has 200+ feature requests from customers, sales, executives, and support. Every stakeholder believes their feature is 'critical' and 'urgent.' Your 3 product teams are constantly context-switching, shipping small features with minimal impact. Last quarter you shipped 25 features but revenue growth was flat. You need a prioritization framework that focuses on impact.
What you'll practice:
- →Prioritization Model
- →Data-Driven Inputs
- →Stakeholder Process
- →Roadmap Strategy
- →Communication Plan
Manage Technical Debt Strategy
Your product velocity has slowed by 60% over 2 years. Features that used to take 2 weeks now take 8 weeks. Your monolithic Rails app from 2015 crashes under load, the mobile app still uses deprecated APIs, and the search index is 5 years old. Engineering is spending 70% of time on incidents and workarounds. Technical debt is crippling growth.
What you'll practice:
- →Debt Assessment
- →Prioritization Framework
- →Resource Allocation
- →Migration Strategy
- →Stakeholder Communication
Design Product Roadmap Strategy
Your roadmap has become a Gantt chart of features with no strategic narrative. Investors are asking 'what's your 3-year vision?' while engineers are asking 'why are we building this?' Customer NPS has dropped from 65 to 48 as you've shipped features that don't solve core problems. You need a strategic roadmap that connects daily execution to long-term vision.
What you'll practice:
- →Strategic Themes
- →Vision Narrative
- →Roadmap Structure
- →Team Alignment
- →Flexibility Framework
Drive Cross-Functional Product Alignment
Your product initiative to rebuild the mobile experience is 6 months behind schedule. Engineering says they weren't consulted on feasibility, Design wants to redo mockups, Sales is promising features that don't exist, Marketing launched campaigns for beta features, and Support is drowning in confused customer questions. Cross-functional dysfunction is killing execution velocity.
What you'll practice:
- →Operating Model
- →Communication Systems
- →Decision Framework
- →Success Metrics
- →Cultural Change
Define Product Vision & Strategy
Your company is at an inflection point. You've achieved product-market fit with virtual primary care, but growth is slowing (30% YoY down from 150% last year). Board is pushing for expansion into mental health, chronic care, and specialty services. Teams are pulled in different directions, and there's no clear vision beyond 'grow revenue.' You need to define where the product is going.
What you'll practice:
- →Market Analysis
- →Product Vision
- →Strategic Pillars
- →Sequencing Strategy
- →Success Metrics
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